wunbet Privacy Policy

wunbet ("we", "us", or "the platform") operates a secure and reliable online casino and betting service for players in Bangladesh. This privacy policy ("policy") explains what personal information we collect, how we use it, and how we keep it secure when you visit our website wunbet.cam, create an account, or use our services.

This policy applies on the basis of user consent. Completing registration on our platform or beginning to use our services indicates that you have read and agreed to the terms of this privacy policy.

We believe you should have full control over your personal information. That is why we want to be completely transparent about where your information goes, how it is used, and how you can manage it if you wish.

wunbet collects various types of information that are essential for operating and improving our services.

2.1 Identity Information

• Full name and date of birth
• National ID (NID) or passport number (for age verification)
• Email address
• Mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account details (for completing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Visa or Mastercard details (where applicable)

2.3 Activity Information

• Game play history and betting records
• Login times and device information
• Records of conversations with support
• History of bonus and promotion usage

2.4 Technical Information

• IP address and geographic location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system information
• Cookies and session data

wunbet collects information in several ways:

3.1 Directly from You

You provide information directly when you register on our platform, create or update your profile, manage financial transactions, or contact our support team.

3.2 Through Automated Technologies

When you browse our site, our servers automatically collect technical information. This involves the use of cookies, web beacons, and similar technologies.

3.3 Through Third Parties

For identity verification and fraud prevention, we may receive a limited amount of information from approved third-party services, such as payment processors or KYC verification agencies.

wunbet uses your information only for the following legitimate purposes:

• Account management: To handle registration, login, profile verification, and account security.
• Service delivery: To enable gameplay, betting, and other platform features.
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.
• Age and identity verification: To prevent anyone under 21 from using the platform.
• Security and fraud prevention: To guard against unauthorized access, money laundering, and other misuse.
• Customer support: To resolve your questions and complaints and to ensure 24/7 support.
• Bonuses and promotions: To create relevant offers for you and to deliver VIP benefits.
• Service improvement: To analyze user experience and make the platform better.
• Legal compliance: To comply with applicable laws and regulations.

We never use your information beyond the purposes listed above and we do not sell it to third parties.

wunbet does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in specific circumstances to operate our services:

5.1 Service Partners

We work with trusted partners for core functions such as payment processing, identity verification, technical infrastructure, and customer support. These partners are bound by strict data protection agreements.

5.2 Game Software Providers

Our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI — may access limited technical information to operate games. They do not collect or store your personal or financial information.

5.3 Legal Obligations

If required by a court order, government directive, or applicable law, we are obligated to disclose information to the relevant authorities.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. In such circumstances we will notify you in advance.

wunbet uses cookies to improve the website browsing experience and to ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: To maintain login sessions and ensure security.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: To understand site usage patterns and help improve our services.

6.2 Managing Cookies

You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Protecting your information is our top priority. wunbet applies industry-standard security measures:

7.1 Technical Security Measures

• SSL encryption — 256-bit encryption is used for all data transmissions.
• All stored personal and financial information is held in encrypted databases.
• Two-Factor Authentication support.
• Regular security audits and vulnerability assessments.
• Firewalls and intrusion detection systems to prevent unauthorized access.

7.2 Data Retention Period

Information is retained while your account is active and for as long as required by legal obligations after that. Following a request to close an account, data beyond what is legally required is deleted within a reasonable period.

7.3 Staff Access Controls

Only authorized staff may access your personal information, and they are bound by strict confidentiality agreements.

As a user of the wunbet platform, you have the following rights over your own personal information:

• Right to be informed: You can find out what information we have collected about you and how it is being used.
• Right to rectification: If your account holds incorrect or outdated information, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your data be deleted — with the exception of information subject to legal obligations.
• Right to restrict processing: In certain cases you can request that the use of your information be limited.
• Right to data portability: You can receive a copy of your information in a structured, readable format.
• Right to withdraw consent: You can withdraw your consent at any time. Processing completed before the withdrawal remains valid.

To exercise these rights, email us at [email protected] or contact our support team via 24/7 live chat.

wunbet is for people aged 21 and over only. We do not knowingly collect personal information from any minor. We work to ensure this through age verification at the time of registration.

If a parent or guardian believes that their minor child has submitted information on our platform, please contact us immediately at [email protected]. We will promptly delete the relevant account and information.

wunbet may update this privacy policy from time to time. The content of the policy may change due to service improvements, the addition of new features, or legal changes.

For significant changes, we will notify you by email to your registered address or through a notice on the platform. Continued use of the platform after changes indicates that you have accepted the revised policy.

The date of any policy change will always be shown in the "Last Updated" section at the top of this page. We recommend reviewing this page regularly.

If you have any questions, feedback, or concerns about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us:

• Email: [email protected]
• Live Chat: available 24/7 in Bengali

Our support team is available 7 days a week, 24 hours a day to help you and provides assistance in Bengali.

Our commitment to your privacy is unwavering. wunbet believes that a secure and transparent platform is the foundation of lasting trust. We are the responsible guardians of your information.